Privacy Policy

Information We Collect

When you create an account or use our services, we collect certain personal data necessary to provide you with a safe and personalised gaming environment. This typically includes your full name, date of birth, residential address, email address, telephone number and payment details. We also verify identity and age as required by gambling regulations.

In addition to information you provide directly, we automatically collect technical data such as your IP address, browser type and version, operating system, device identifiers, login times, and pages visited. This helps us understand how our site is used and allows us to maintain its smooth operation.

How We Use Your Information

We process your personal data for several legitimate purposes. Primarily, we use it to manage your gaming account, process deposits and withdrawals, customise your experience, and deliver customer support. We also use the information to meet our legal and regulatory obligations, including age verification, fraud prevention, responsible gambling monitoring, and compliance with UK gambling legislation.

Where you have given consent, we may send you marketing communications about bonuses, promotions and new games that may interest you. You can withdraw this consent at any time by adjusting your account preferences or contacting our support team.

Sharing and Disclosure of Data

We do not sell your personal data to third parties. However, we may share it with carefully selected partners who assist in operating our services. These include payment processors, identity verification providers, anti-fraud agencies, marketing partners, and professional advisers. All such parties are contractually obliged to keep your information secure and to use it only for the purposes we specify.

We may also disclose your data where required by law, regulatory authorities, or to protect the rights, property, or safety of Onluck Casino, our players, or the public. This includes sharing information with the UK Gambling Commission when necessary for licensing compliance.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your experience. Essential cookies enable core functions such as account security and game access. Analytical cookies help us understand visitor behaviour and improve the site. Marketing cookies are used, with your permission, to deliver relevant offers across our platform and partner sites.

You can manage your cookie preferences through the cookie consent tool on our website or by adjusting your browser settings. Please note that disabling certain cookies may limit your ability to use some features of the casino.

Data Security

We take the protection of your personal data very seriously and implement appropriate technical and organisational measures to safeguard it. These include encryption of sensitive information, secure servers, access controls, and regular security audits. While no system can guarantee complete security, we work continuously to minimise risks.

Your Rights Under Data Protection Law

As a UK-based player, you have several important rights regarding your personal data. You may request access to the information we hold, ask for it to be corrected if inaccurate, or request its deletion when we no longer have a legitimate reason to keep it. You can also object to certain types of processing or request that we transfer your data to another organisation.

To exercise any of these rights, please contact our Data Protection Officer using the details provided below. We will respond to your request within one month, though complex requests may take longer. We may need to verify your identity before proceeding.

International Data Transfers

Some of our service providers are based outside the UK and the European Economic Area. When we transfer your personal data to such providers, we ensure appropriate safeguards are in place, including standard contractual clauses approved by the UK Information Commissioner’s Office, to maintain the security and protection of your information.

Retention of Personal Data

We keep your personal data only for as long as necessary to fulfil the purposes outlined in this policy or as required by law. This includes retaining certain records for regulatory compliance, fraud prevention, and to resolve any disputes. Once we no longer need your data, it is securely deleted or anonymised.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be available on our website, and we will notify you of any material changes through your account or by email where appropriate. Continued use of our services after such changes constitutes acceptance of the updated policy.

Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact our customer support team or write to our Data Protection Officer at the address listed in our Terms and Conditions. We are committed to resolving any issues promptly and transparently.

This policy was last updated on 15 March 2025.